Retail Supervisor

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. We value our people by recognizing everyday wins and fostering a supportive, collaborative environment. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

About the role

The Retail Supervisor is responsible for the management of effective and efficient execution of retail merchandising, reset and remodel projects, and sales activities in a designated territory. This includes ensuring the quality and capacity of CROSSMARK services through training and development of team members, and hands-on involvement to ensure projects are completed timely and within budget.

Responsibilities

• Interview, hire, manage, train and engage a team that executes projects to the standards expected of clients and customers.
• Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations.
• Direct and assist with the project work as needed, which may consist of reading and understanding planograms, unloading trucks, installing fixtures, and operating equipment and merchandising aids.
• Strategically organize and plan the work techniques, equipment and materials, and team members’ schedules prior to commencement of projects, and exercise independent judgment and discretion when modifications to the plan are needed.
• Set, convey and manage project expectations amongst customers and team members, evaluate team member’s performance, and provide counseling, coaching and constructive feedback to ensure quality execution.
• Professional, effective and continual interpersonal, nonverbal, written and oral communication with customers and team members.
• Demonstrate comprehensive knowledge of and ability to use technology, and hardware and software tools.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university.
• One to two+ years of related retail experience and/or training.
• An equivalent combination of education and experience.
• Valid driver’s license required.

Supervisory Responsibility

Directly supervises approximately 10–30 employees.

Working Conditions

• Combination of remote and field environments.
• Local travel, some overnight, may be required.
• Resets and remodels are physically demanding and may include:
  • Removing and relocating products and shelving.
  • Building and installing fixtures.
  • Reorganizing products according to planograms.
  • Replacing shelf tags.
  • Stocking new products and retrieving additional inventory as needed.

Pay

$43,000.00 - $50,000.00 per year.

Schedule

Full time.