Retail Supervisor - Albright College

About the role

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager, overseeing interactions between management, guests, employees, and vendors.

Responsibilities

• Supervises the receiving and tagging of incoming merchandise
• Assigns daily tasks and ensures tasks are performed correctly and in a timely manner while maintaining high standards of customer service
• Coordinates the moving of incoming merchandise to retail office, storage area(s), and/or display floor
• Handles the storing of all incoming merchandise in assigned locations
• Ensures correct pricing on all products on the floor
• Maintains customer service standards
• Cashiers when necessary to expedite guest purchases
• Records damaged merchandise
• Merchandises the floor for maximum sale of all products
• Works with team members to facilitate stocking the floor with appropriate levels of merchandise
• Leads special projects (e.g., holidays, events, book signings) as needed
• Communicates with the manager to ensure all received products are placed on the retail floor promptly
• Leads the maintenance of inventory levels within guidelines
• Follows through with information to team members on new products or procedures
• Works with the manager to ensure full productivity on the floor
• Interacts with customers for merchandising opportunities
• Unpacks and prices new merchandise
• Conducts periodic inventory counts based on schedule established by controller and retail buyer
• Ensures packing slips and invoices are reconciled by the retail clerk
• Fully understands the point-of-sale (POS) system
• Follows and implements all wage and hour standards/procedures, including meal breaks and schedules
• Partners with the manager to schedule staff weekly and resolve break schedules to improve floor coverage and customer service
• Trains new hires on the POS system, overall safety, and job responsibilities
• Job duties may change or new ones may be assigned without formal notice to meet commitments

Requirements

• At least 2 years of experience in a similar role
• Ability to use telephone, computer, and Micros Point of Service (POS) system
• May be required to work overtime, nights, and/or weekends

Physical Demands

• Lifting, bending, pushing, pulling, and/or extended walking and standing
• May require uniforms and/or usage of Personal Protective Equipment (PPE)