Retail Store Team Leader (Full-Time)

Join the LEGO® Brand Retail team as a full-time Team Leader in Fifth Avenue, New York City, NY and be a role model as you provide a brand experience for our customers. Experience the pride, commitment, and shared sense of responsibility in a family-owned, international business where collaboration shapes everything we do.

Responsibilities

• Assist the ASM and SM in maintaining holiday, attendance, and team scheduling.
• Effectively supervise Sales Associates during shifts, addressing potential issues in line with LEGO policies and procedures, with support from the ASM and SM.
• Complete orders for store and office supplies following guidelines and operating budgets.
• Ensure money handling procedures are followed by all Sales Associates.
• Maintain a well-organized stockroom, ensuring all available products are merchandised on the shop floor and loss prevention targets are achieved.
• Assist the ASM and SM in achieving high standards of merchandise presentation following store guidelines.
• Provide training to enhance the team's ability to exceed customer service, product knowledge, and sales standards.
• Review sales and margin information regularly to enhance profitable sales.
• Ensure effective space management techniques are used.
• Maintain the store graphics system (including pricing) with a focus on customer service and maximizing profitable sales.
• Ensure all fixtures are always replenished.
• Evaluate and communicate competitor visual merchandising techniques to identify opportunities for business development.
• Train Sales Associates on visual merchandising techniques according to LEGO® Brand Retail guidelines.
• Empower and develop a high-performance team by sharing the LEGO® Brand, Vision, and Values.
• Deliver inspirational retail experiences built on LEGO® Brand values.
• Execute floor leadership (70% of work week) and drive top-line sales through effective leadership and people development.
• Perform cash handling, inventory/sales auditing, and use Point of Sales Automated Systems.
• Ensure store goals are achieved through strategic planning and smart actions.
• Elevate the guest experience through merchandise maintenance and visual merchandising.
• Perform traffic counting duties outside of the store.

Requirements

• Minimum 2 years of leadership and/or management experience in a retail store environment.
• Ability to develop, coach, and manage performance development.
• Experience delivering employee training, facilitating meetings, and providing feedback.
• Ability to use voice amplifiers, headsets, earpieces, and/or microphones.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Ability to lift at least 30 lbs.
• Full availability to work 40 hours per week.

Pay

The hourly wage for this position ranges from $24.52 to $27.72, based on anticipated responsibilities, market benchmarks, and organizational constraints.

Benefits

• Family Care Leave – Enhanced paid leave options for important life events.
• Insurances – Life and disability insurance coverage.
• Wellbeing – Resources and benefits to nurture physical and mental wellbeing, including opportunities to build community and inspire creativity.
• Colleague Discount – Generous discount on LEGO products from day one.
• Bonus – Eligibility for bonus rewards when team goals are achieved.
• Hybrid Workplace – Average of 3 days per week in the office (primary workplace location assigned).