Full-Time Store Team Leader

About the role

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Location: 414 Arthur Ave, Morris IL, 60450. Position: Full-Time.

Responsibilities

• Staff Management and Development - 30%: Provides coaching and training to hourly employees on daily tasks; participates in the hourly associate recruitment process including pre‑screening and interviewing candidates as needed; seeks out opportunities for professional development for both self and other team members.
• Operations - 60%: Completes day‑to‑day tasks and suggests efficiency improvements; integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting - 10%: Acts as a good steward of resources available at the site including people, time, and money; tracks and measures day‑to‑day sales, production goals, and donations.

Requirements

• Degree and Credential Requirements: None – values capability and articulation of prior experience.
• Supervisory Expertise: Oversees the work of others, either directly or indirectly, in a service‑related industry (e.g., retail, hospitality, food).
• Coaching: Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, non‑verbal, and listening skills.
• Customer Focus: Ability to see, comprehend, and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction; provides excellent service to internal and external customers.
• Technical Knowledge: Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Results‑Oriented: Recognizes what results are important and what steps need to be taken to achieve set goals or targets.
• Critical Thinking: Uses judgment and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ethical: Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Preferred Competencies – Industry Expertise: Experience in a warehouse environment with knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
• Other Requirements: Reasonable accommodations may be made for disabilities; able to perform hard to very hard physical work (exceeding 8 hours sitting, standing, walking, stooping, kneeling, crouching); able to lift 10‑50 pounds; tolerate frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short‑ and long‑term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Pay

Hourly rate: $18.00