Full-Time Store Team Leader

Example Duties and Activities

• Provides coaching and training to hourly employees on daily tasks.
• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Sets and prioritizes goals for the team.
• Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Tracks and measures day-to-day sales, production goals, and donations.
• Completes day-to-day tasks and suggests efficiency improvements.

Required Competencies

• Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.).
• Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
• Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
• Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Preferred Competencies

• Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retailers’ retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available