Retail Store Supervisor
The Sea Pines Resort · Hilton Head Island, SC · 1 mo ago
Business DevelopmentFull-time
Essential Duties And Responsibilities
- Supervise, coach, and motivate retail associates
- Lead by example in delivering exceptional guest service
- Aid with onboarding and training of new team members
- Provide ongoing feedback and performance coaching
- Serve as Manager on Duty in absence of Store Manager or Assistant Manager
Leadership and Team Development
- Deliver a welcoming and engaging shopping experience for all guests
- Drive sales through product knowledge, upselling, and cross-selling
- Build relationships with guests and provide personalized service
- Resolve guest concerns professionally and timely
- Ensure consistent execution of brand and service standards
Operations and Merchandising Support
- Maintain visual merchandising standards in both store locations
- Assist with inventory processes including receiving, stocking, and counts
- Monitor stock levels and communicate replenishment needs
- Maintain store cleanliness and organization
- Ensure compliance with company policies and loss prevention practices
Financial and Performance Support
- Support achievement of sales goals and key performance indicators
- Absorb store performance and identify opportunities
- Ensure accuracy in POS transactions and cash handling
- Help minimize inventory shrink through proper procedures
Qualifications
- Minimum 2 years of retail experience
- At least 1 year in a supervisory or leadership role
- Strong customer service and communication skills
- Able to work in a fast-paced environment
- Flexible schedule including evenings, weekends, and holidays
- Basic proficiency with POS systems and computers
Preferred Experience
- In resort or specialty retail
- Experience with children’s apparel or lifestyle brands
- Bilingual skills are a plus