Retail Store Manager (The Block at Orange)

About the role

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, sales, and service, while maintaining high standards of customer service.

Responsibilities

• Recruit, train, develop, and manage succession for high-performing, results-driven employees.
• Control payroll and create service-driven schedules to maintain profitability while delivering high customer service.
• Train employees and ensure timely completion of all training programs.
• Prepare and administer performance recognition, coaching conversations, and the annual Talent Management process.
• Implement Loss Prevention education and awareness programs.
• Execute and process incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, including physical inventory counts.
• Manage and execute marketing initiatives and events.
• Maintain POS access rights and adhere to Visual Guidelines and store presentation standards.
• Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Maintain a safe, healthy, and compliant working and shopping environment; report maintenance needs promptly.
• Attend off-site training and position-related meetings; travel may be required.
• Participate in new store openings/closings; travel may be required.
• Work non-traditional hours, including weekends, evenings, and holidays.

Requirements

• 2–4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups.
• Demonstrated ability to build and develop strong teams.
• Effective communication skills.
• Basic computer skills, including MS Office programs.
• Ability to constantly walk and move about; critical use of speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift, carry, push, or pull up to 30 pounds regularly.

Pay

The base pay for this position is $70,304–$80,000, plus bonus and benefits.

Benefits

Full-time benefit summary provided.