Store Manager

About the role

ENROUTE is a cycling and run retailer with a growing presence in both retail and e-commerce. We focus on high-performance cycling and running apparel, components, and equipment serving riders and runners across the globe.

Key Responsibilities

• Leadership & Team Development - Recruit, hire, onboard, and develop a high-performing sales team. Lead, coach, and motivate staff to consistently exceed sales and service goals. Schedule staff to balance great customer service with labour budgets. Conduct regular performance reviews and provide ongoing coaching and feedback. Foster a positive, collaborative, and accountable team environment.

• Customer Experience - Deliver a great customer experience through personalized service and expert product recommendations. Ensure staff are knowledgeable about technical apparel, footwear, accessories, and current product innovations. Resolve customer concerns professionally and build long-term customer loyalty. Build relationships with the local running and cycling communities.

• Sales & Business Performance - Achieve and exceed sales, profitability, and key performance metrics. Review sales reports and identify opportunities to improve results. Execute promotional campaigns and seasonal merchandising strategies. Monitor inventory levels and maintain healthy stock availability.

• Store Operations - Oversee opening and closing procedures, cash handling, and daily reporting. Maintain strong visual merchandising and store presentation standards. Ensure compliance with company policies, health and safety requirements, and loss prevention procedures. Coordinate inventory counts, receiving, transfers, e-commerce order fulfilment, and stock replenishment.

• Community Engagement - Support local races, rides, clinics, and community events. Build partnerships with local clubs, coaches, and organizations. Represent the store and brand with professionalism and enthusiasm.

What We're Looking For

• 3+ years of retail management experience, preferably in specialty retail, sporting goods, outdoor, or technical apparel
• Proven ability to lead, coach, and develop successful retail teams
• Strong understanding of retail operations, inventory management, and merchandising
• A track record of achieving sales targets and business objectives
• Excellent communication, organizational, and problem-solving skills
• Comfortable using retail POS systems and inventory management software
• Personal experience with running, cycling, triathlon, or endurance sports
• Knowledge of technical apparel fabrics, layering systems, footwear, hydration, and accessories
• Experience organizing or taking part in community events and group activities

Benefits

• Health benefits package
• Employee discounts
• Opportunities for career growth within a growing specialty retailer

How to Apply

Please send your resume and cover letter to kyle@enroute.cc, with a brief introduction to your retail leadership experience and what drives your passion for running, cycling, and the endurance sports community.

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