Retail Store Manager II

About the role

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of business operations, and create and develop great teams. The role requires performing all functions normally performed by a store team member while also owning your business in driving sales, modeling Purple Promise service, and delivering operational excellence. These foundational experiences will prepare you for managing higher-volume stores with larger teams in the future.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team to ensure they have the tools and information needed to support company goals and perform their jobs.
• Work with your supervisor to create solutions for your business, complex customers, host partnerships, and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members while supporting the FedEx brand.
• Use FedEx Office tools and resources to select, train, develop, retain, and performance-manage your direct reports.
• Interact with your supervisor to seek guidance, coaching, and direction, and escalate issues as needed for successful business operations.
• Execute all operational and store sales activities to exceed financial and customer experience targets.
• Accomplish daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Take active ownership of store controls, including Standard Operating Procedures, financials, safety, security, scheduling, and compliance with state and federal laws.
• Utilize Quality Improvement tools to improve business, share ideas, and innovate.
• Be flexible with your schedule, as work hours will be based on business needs and store operating hours.
• Perform all other duties as needed or required.

Requirements

• High school diploma or GED required; Associate’s Degree or some college preferred.
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Essential Functions

• Ability to work alone in the store at times.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Ability to travel as required for meetings with customers, vendors, or other team members.
• Ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment while managing multiple priorities.
• Consistent ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Preferred Qualifications

• Experience with Quality Driven Management and applying Quality concepts to daily activities.
• Ability to suggest areas for improvement in internal processes and propose solutions.
• Support for FedEx Office Quality initiatives.

Benefits

For details on our comprehensive benefits, click here.