Retail Store Manager I, Glendale, #495

About the role

You will motivate and inspire the team to achieve store productivity goals by analyzing business and market trends as well as historical data to create strategies that drive top-line sales. You will lead a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees, and manage payroll budgets and store-controlled expenses to ensure the store's contribution is on target.

Responsibilities

• Assume overall responsibility for the store.
• Consistently create a welcoming environment for customers by greeting and assisting them, as well as quickly responding to customer inquiries and needs.
• Demonstrate desired behaviors for staff, including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
• Maintain a strong leadership presence in the store while ensuring all customers receive exceptional service.
• Ensure company standards are met for store and associate appearance at all times.
• Prioritize, plan, and adjust schedules as necessary to maximize sales.
• Consistently review payroll to ensure appropriate staff levels at all times.
• Plan, coordinate, and execute all merchandising direction, campaigns, and sales promotions in a timely manner.
• Coach the team in the moment, providing consistent and constructive feedback.
• Utilize company tools to diagnose opportunities and develop action plans to improve performance.
• Ensure staff is trained and knowledgeable in customer service, merchandise, and operations.
• Manage and assess staff performance through consistent feedback, coaching, developmental plans, and performance appraisals.
• Forecast and reforecast business, focusing on productivity to meet sales goals.
• Enforce all company policies and procedures, including health, safety, and security.
• Manage store-controlled expenses to budget, identifying opportunities to increase contribution.
• Manage and control shrink.
• Regularly communicate with the District Manager to discuss strengths, opportunities, and trends in business.
• Identify opportunities to drive traffic into the store through community events (weddings, parties, etc.).
• Partner with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets.
• Create customer loyalty and build relationships within the local community.
• Ensure all pricing, signage, and displays are correct at all times.
• Receive regular vendor deliveries and stock the sales floor in a timely manner.
• Monitor inventory stock levels.

Skills

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.
• Relationship Management: Able to build constructive and effective relationships.
• Influencing at all levels: Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Influencing and Negotiation: Can present ideas and directions that lead others to action.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills.
• Communication: Demonstrate strong listening, written, and oral communication skills.

Qualifications

• 3-5 years of experience in retail store management.
• Strong verbal and written communication skills.
• Excellent organizer and problem solver with strong project management skills.
• Strong interpersonal skills to communicate with confidence to both internal and external customers.

Benefits

• Medical/Dental/Vision Insurance (for full-time employees).
• 401(k) Retirement Savings Plan.
• 25% employee discount & FAM Membership.
• Vacation and Sick Time for eligible employees.
• EAP through AllOne Health (formerly Carebridge).