Retail Store Manager-GREENWAY STATION

About the Role

As a Store Manager at Bath & Body Works, you will develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders are retail and customer-savvy, dedicated brand ambassadors who thrive on connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Own and delegate leadership tasks to address customer experience, vendor relationships, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize business and bring the product story to life.
• Perform opening and closing routines, including execution of bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences by demonstrating and modeling selling behaviors rooted in company values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain constant physical activity, including standing, walking, reaching, and lifting (consistently 10 pounds and up to 50 pounds).
• Climb ladders, lift, reach, bend, and kneel to obtain products for customers and maintain the visual appearance of the store.
• Consistently provide the safest, cleanest, and most engaging experience by adhering to all safety standards and expectations.
• Maintain company values, policies, and procedures.

Requirements

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Qualifications

High school diploma, GED certificate, or relevant work experience.

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• Robust medical, dental, vision, and pharmacy coverage.
• On-demand access to earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through the Employee Assistance Program (EAP).
• Paid time off, paid parental leave, and access to family-building benefits.
• Home, auto, and pet insurance, plus a complimentary Care.com subscription.
• Tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• 40% merchandise discount and qualify for free products to experience and share the brand.