Retail Store Manager - Galleria at Roseville

About the role

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence. As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience. You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life. This position reports directly to the District/Area Manager.

Responsibilities

• Leadership & Talent Development: Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates; foster a positive, inclusive, and customer-first culture; conduct regular coaching, performance reviews, and development conversations; create clear expectations, recognize achievements, hold team members accountable; build succession plans and develop internal talent.
• Business & Sales Performance: Own overall financial performance including sales, payroll, expenses, profitability, and operational execution; drive KPIs (sales, conversion, units per transaction, average transaction value, payroll productivity, inventory accuracy, customer satisfaction); analyze trends and develop action plans; lead execution of product launches, limited-edition releases, and promotional campaigns.
• Customer Experience: Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment; ensure team members deliver knowledgeable product recommendations and meaningful interactions; serve as brand ambassador; resolve customer concerns professionally while building loyalty.
• Store Operations: Maintain full ownership of daily store operations; ensure compliance with policies, procedures, safety standards, loss prevention; oversee scheduling, payroll, cash handling, inventory control, shipment processing, replenishment, stockroom organization; maintain clean, organized, visually compelling store environment.