Retail Store Manager (Flagship) - South Congress

About the role

YETI is actively seeking a Store Experience Leader to lead our Flagship store located on South Congress in Austin, TX. You are an inspirational leader who shares a passion for the YETI brand, including personal use of our products. You will lead a team of brand enthusiasts dedicated to providing an exceptional customer experience and creating lifetime customers by successfully identifying their pursuits. YETI stores act as a community hub for the outdoor enthusiast—a place where pursuit-driven individuals can connect with the community, share their experiences, and foster new relationships rooted in authenticity.

Responsibilities

• Sales and Operations:
  • Leads execution of store processes, payroll management, effective scheduling, merchandise flow, inventory control, and visual presentation.
  • Drives store sales and profitability by using company tools and resources to maximize results and fostering a comprehensive and supportive approach to leading a team.
  • Operates holistically using business acumen, strategic thinking, and resourcefulness to solve problems.
  • Proactively plans and executes a variety of projects including visual merchandising plans, new product launches, and in-store events.
  • Mitigates risk of loss by educating associates and ensuring company policies are followed, and developing strong partnerships with Loss Prevention and Store Operations teams.
• Customer and Brand Experience:
  • Provides exceptional customer experiences with the ability to identify customer pursuits and create lifelong YETI customers.
  • Acts as a brand enthusiast within the local community by executing store events, generating brand awareness, and inspiring customers to explore the outdoors.
  • Creates a customer-centric environment by delivering an effective Sales Floor Leader program and engaging in YETI’s WILDER customer service model.
• Talent Development:
  • Provides an inspirational approach to educating the team on YETI product assortment, leading to exceptional performance.
  • Demonstrates ability to identify and attract top talent to represent the brand.
  • Builds trust and team morale in the face of change and unexpected challenges.
  • Deeply engages in coaching and developing teams’ selling skillsets by providing timely, specific feedback, and building trust.
  • Creates succession plans for developing top talent and provides opportunities for continued development to team members.
  • Promotes an inclusive and diverse store environment that encourages building trust and teamwork as the foundation.

Requirements

• Bachelor’s degree or at least 5 years of related experience.
• At least 3 years of retail store management experience in a specialty retail environment.
• Experience managing $2M+ in annual store revenue.
• Experience implementing new technology and processes to increase profitability.
• Available to work a flexible schedule including weekends, evenings, and holidays.
• Ability to bend, lift, open, and move product up to 50 pounds as needed.
• Must be 18 years of age.
• Must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Pay

Pay Range: $71,336.00 - $89,170.00 Annual USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.