Retail Store Manager

About the role

Saatva is seeking a dynamic leader to join our Sales and Customer Satisfaction Team. The ideal candidate will be responsible for creating a positive work environment, overseeing a team of 10+ representatives, and maintaining Saatva's high customer satisfaction ratings.

Responsibilities

• Create an overall pleasant and enjoyable work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training.
• Lead by example with productive sales while simultaneously maintaining Saatva’s Five Star BBB customer satisfaction rating.
• Maintain a positive company culture.
• Monitor sales progress and set goals and reasonable expectations.
• Ensure a clean, healthy work environment.

Requirements

• Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
• Superior coaching and mentoring skills.
• Strong communication skills, both oral and written with the ability to explain product attributes and benefits clearly and effectively.
• Passionate about providing great customer experience.
• Strong interpersonal skills with the ability to build rapport effortlessly.
• Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
• Skilled in using personal computers and related software.
• The ability to work a retail schedule which includes weekends, and sale holidays.

Qualifications

• Minimum 2 years of consumer facing experience, preferably in luxury products.
• Superior coaching and mentoring skills.
• Strong communication skills, both oral and written with the ability to explain product attributes and benefits clearly and effectively.
• Passionate about providing great customer experience.
• Strong interpersonal skills with the ability to build rapport effortlessly.
• Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
• Skilled in using personal computers and related software.
• The ability to work a retail schedule which includes weekends, and sale holidays.

Skills

• Customer Service
• Team Leadership
• Training and Development
• Communication
• Interpersonal Skills
• Computer Skills
• Work Schedules

Benefits

• Competitive compensation: up to $85,000 annually
• Medical, Dental and Vision Insurance
• Paid vacation and holidays
• 401K Program
• Employee Discounts / Free Mattress Program
• FSA/HSA Programs
• Wellness Programs

Pay

$80,000 USD - $85,000 USD, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.

Schedule

The position requires working a retail schedule which includes weekends, and sale holidays.