Retail Store Manager

About the role

Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. The Store Manager role-models expected behavior and continually observes, assesses, trains, coaches, and counsels performance. Guided by the Savers Vision and Core Values.

Responsibilities

• Ensure financial results of the store, including sales, on-site donations (OSDs), expenses and profits, meet or exceed target.
• Grow the business through full utilization of every OK, followed by increasing OK volume as appropriate.
• Achieve results through management team, as well as by working side-by-side, hands-on, with the broader store team.
• Continually monitor and set the pace of work; have awareness of corporate objectives and an understanding of local market potential.
• Analyze key metrics and information, tie findings to observations and take appropriate action.
• Inspect sales floor for shop-ability and ensure productivity of merchandise.
• Lead, direct, and supervise the work of the management team and through them to entire team.
• Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels.
• Regularly observe, assess, interact, coach and counsel the team; provide recognition and candid feedback.
• Address complaints and resolve issues consistent with values, policies, and procedures.
• Manage full utilization of the OK to maximize sales and profit potential.
• Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning; search for and leverage key lessons from unsold merchandise.
• Audit merchandise and prices rolled to and off the floor.
• Provide oversight for the work schedules to meet and exceed both customer and donor expectations.
• Ensure execution of merchandise standards and initiatives, as well as sales & marketing promotions.
• Ensure the sales floor/donor areas are continuously monitored and team member activity is directed to ensure that standards are met.
• Plan and implement seasonal backstock, merchandising and other strategic programs.
• Ensure the Savers’ recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.
• Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
• Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand and the benefits of donating to Savers.
• Develop partnerships with local organizations that are seeking cash fundraising opportunities and partner with them on DDF events.
• Develop partnerships and community awareness with local non-profit organizations (e.g., schools, shelters) that may benefit from free receipt of merchandise that the store would otherwise recycle.
• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer and donor service expectations.
• Receive and respond to customer/donor questions, requests, and complaints.
• Ensure a quick, accurate and positive cash register experience for customers.
• Ensure a quick and informative experience for donors.
• Actively engage with the customer/donor by seeking firsthand feedback to make improvements to all aspects of the shopping and donor experience.
• Guide the RSM in implementing the set-up of sales and marketing promotions & programs.
• Assist donors per Company standards.
• Protect company assets and information by ensuring their safe handling, security and integrity.
• Proactively promote loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintain a safe work environment through education, consistent follow up, ensuring policies and procedures are in place, and supporting the Joint Health and Safety Committee (JHSC).
• Perform any other task, function or responsibility as instructed by their immediate supervisor and/or superior manager of the Company.

Requirements

• High School diploma; post-Secondary degree/diploma preferred.
• 3+ years results-driven retail store management, or industrial management experience.
• Strong mathematical and analytical skills.

Skills

• Excellent presentation skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Physical Requirements

• Must be able to frequently lift and carry products weighing less than 5 lbs.
• Will occasionally need to lift and carry products weighing up to 50 lbs.
• Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.
• Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.
• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.
• Frequently required to read written & electronic documents and product labels.
• Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers.
• Will need to hear requests in person and via intercom and telephone.
• Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
• Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.
• Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves.
• Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities.
• Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.
• Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.

Pay

$63,000 – $90,000

Schedule

Will periodically need to drive to meetings or other stores for business purposes.