Retail Store Manager

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Responsibilities

• Customer Focused: Create a customer-centric environment through a “customer is our boss” mentality. Teach and uphold WOW Service Principles to build strong guest connections with the goal of making a difference in every customer’s day.
• Drive Results: Maximize overall store productivity and build guest loyalty through WOW experiences. Develop, manage, and own your store’s business plan with an entrepreneurial mindset.
• Build Networks: Recruit, hire, and retain a high-performing team. Increase brand awareness by building strong relationships with guests and organizations to further business growth and philanthropic goals. Acquire new customers through traffic-driving efforts.
• Develop Talent: Advocate for your team’s growth and development through coaching, teaching, and inspiring. Focus on building skills and capabilities to increase internal opportunities, retention, and organizational advancement.
• Instill Trust: Demonstrate integrity, honesty, and authenticity in decision-making. Ensure audit and shrink results meet Asset Protection Standards and follow Kendra Scott policies and procedures.
• Communicate Effectively: Articulate clear and compelling messages, provide consistent feedback, and actively listen to encourage open expression of diverse opinions and ideas.
• Nimble: Thrive in various areas of the business by applying past learnings to new situations. Be curious, flexible, and willing to try new things.
• Collaborate: Champion a culture of teamwork by leveraging skills, talents, and knowledge to achieve a common purpose. Build partnerships through idea sharing and celebrating contributions.
• Action Oriented: Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. Take on new opportunities and challenges with urgency and enthusiasm.
• Display Courage: Lead with courage, overcoming fear to do the right thing. Champion ideas, positions, and others while caring personally and challenging directly.
• Ensure Accountability: Take responsibility for your actions and those of your team. Foster commitment, feedback, and problem-solving through ownership of decisions and actions.
• Make Good Decisions: Rely on analysis, wisdom, experience, and judgment to guide decisions. Balance speed and quality, even with incomplete information.

Requirements

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts

Qualifications

• Bachelor’s degree or equivalent work experience
• Passion for Kendra Scott and the brand’s values: Family, Fashion, and Philanthropy
• Previous experience leading functional teams in a retail management role
• Strong multi-tasking skills with attention to detail; excellent priority-setting and time management
• Experience leading and developing teams with a focus on career impact
• Excellent communication and conflict management skills
• Business acumen and ability to analyze reporting to drive sales
• Flexible availability aligned with guest shopping patterns
• Strong connections with local media, non-profit organizations, and key partners to drive traffic and brand awareness
• Willingness to relocate long-term for career growth opportunities is strongly preferred