Retail Store Manager

Location: 2040 Northeast Pine Island Road, Cape Coral, FL 33909 | Employment Type: Full-Time / Salary

About the Role

Goodwill Southwest Florida is seeking an experienced and results-driven Retail Store Manager to lead daily store operations and drive strong overall performance. This senior leadership role is responsible for achieving sales, expense, and profit objectives while ensuring teams are trained to meet production standards, merchandising expectations, customer service goals, and mission integration. The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast-paced environment while advancing Goodwill's mission of creating opportunities and strengthening the community.

Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in alignment with the approved store budget.
• Recruit, train, supervise, and develop staff to meet production goals, merchandise standards, and customer service expectations.
• Ensure consistent compliance with all company policies, procedures, safety standards, and mission integration practices.
• Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
• Apply sound business judgment, leadership, and interpersonal skills to meet store performance standards.
• Monitor operational results and address opportunities for improvement.
• Maintain flexibility to work extended hours, including evenings, weekends, and holidays, as required by store operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Working knowledge of point-of-sale systems, donation systems, office computers, and telephones.
• Strong judgment, patience, and professionalism in high-volume or stressful environments.
• Ability to follow oral and written instructions accurately.
• Basic understanding of business-related math and financial concepts.
• Proven experience supervising and training staff in production, merchandising, checkout, and customer service.
• Physical capability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
• Ability to stand for extended periods and occasionally work in environments where temperatures and climate may fluctuate.

Why Join Us

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement