Retail Store Manager

About the role

Sorrel River Ranch, a Four Diamond luxury guest ranch located along the scenic Colorado River, is seeking a well-rounded Retail Store Manager for JJ’s Mercantile. JJ’s Mercantile is an old-fashioned general store along scenic Highway 128, offering a one-stop-shop for groceries, treats, snacks, and camping gear.

Responsibilities

• You are the 'face' of our store and ensure visitors receive a heartwarming welcome.
• To embody the company standard by exceeding guest expectations in all areas of service.
• Manage small and large details related to guest requests and communicate necessary follow-up with pertinent staff.
• Work to further JJ’s Mercantile products and services by proposing solutions and striving to innovate and streamline operations.
• Be a leader within the Sorrel hospitality team and encourage and support the team to deliver our products and services to the highest possible standard every day.
• Able to manage front-of-house staff (retail clerk) including scheduling shifts and help with culinary as needed;
• Assist guests with questions and sales of retail items including clothing, general retail, and food items
• Responsible for stocking shelves, inventory, and general cleaning of retail space as needed
• Responsible for checking guests out and assisting with any purchases made at the store
• Assist with sales of pre-made upscale Grab N Go foods including sandwiches, salads, wraps, pastries, desserts, etc. This may include wrapping sandwiches, boxing/bagging food, pricing them, stocking them on shelves or cooler, etc.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers’ requests.
• Troubleshoot emergencies.
• Prepare and monitor store budget, stock and supply orders.
• Ensure the company’s policies and security requirements are met.
• Purchasing skills and experience working with vendors.
• Extensive retail background, with a minimum of 3 years in a retail environment.
• Results-driven leadership skills required.
• Professional demeanor and appearance.
• Ability to sell the brand (private label).
• Knowledge of MS office products (Word, Excel, Outlook & PowerPoint) as well as Google Suite.
• High ethical standards.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.

Requirements

• High School diploma; additional certification is a plus.
• CPR/First Aid Certified.
• Flexible team player.
• Confident, personable, and sophisticated.
• Enjoys working in a fast-paced, demanding atmosphere.
• Valid Utah food handler’s card and alcohol serving permit.
• Valid driver’s license.
• Proficiency in English (oral and written).
• Ability to lift 25 pounds.
• Flexible schedules include days, nights, weekends and holidays.

Benefits

We offer health benefits and affordable housing at the ranch for those who qualify.