Retail Store Manager - Antelope Valley Mall

Career Development

Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT). Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.

Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities. Implement and sustain floorset direction to optimize the business and bring the product story to life.

Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. Set the direction and goals for the day/shift when associates arrive for work.

Provide individual and team performance feedback. Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

Train, coach, reward, and motivate associates to improve selling and the customer experience. Reinforce selling expectations, performance, results, and accountability with all associates.

Benefits

• Robust medical, dental, vision and pharmacy coverage.
• On-demand access to your earned wages through DailyPay.
• 401k with company match and Associate Stock Purchase program with discount.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a complimentary Care.com subscription.
• Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
• Performance-based sales bonus program for store leadership positions.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results