Retail Store Manager (59271)

About the role

This position is responsible for managing the full employment life cycle for branch operations staff, fostering a positive and collaborative team environment, and ensuring branch performance meets and exceeds goals.

Responsibilities

• Manages hiring, onboarding, training, coaching, performance management, pay administration, and ongoing development for branch operations staff.
• Develops, implements, and monitors a KPI plan to meet branch goals, provides coaching to ensure staff understand club products and key performance drivers, and maintains daily awareness of branch performance.
• Maintains awareness of sales goals and promotes staff development by championing continuous learning and professional growth.
• Ensures a unified branch experience by upholding AAA Northeast standards, policies, and cultural expectations, and fosters a cohesive and engaged branch culture.
• Ensures compliance with company policies and procedures by overseeing day-to-day management of the branch facility, including cash handling, office security, and adherence to operational, safety, and compliance standards.
• Manages branch operations, including handling escalated member issues, managing wait times, monitoring staff performance, and representing the club within the local community.

Requirements

• Bachelor's Degree or 6-8 years of relevant experience.
• 6+ years of customer service experience, preferably in a retail/banking environment.
• 2+ years of supervisory/management experience.

Qualifications

• Satisfactorily passes state-specific and federal background checks during pre and post-hiring.
• Meets individual state requirements to perform registry and/or TSA services, including clearing federal/state specific background checks/processes.

Benefits

• Award-Winning: World-class training and career paths.
• Health Coverage: Employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retail Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period.
• Paid Time Off: 3 weeks' vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation.