Retail Store Lead - Seattle Airport

Essential Duties

• Leads the team in providing an exceptional customer service experience by developing strong relationships with customers and looking for opportunities to expand their purchase.
• Ensures brand standards are met, processes are executed daily, and tasks are delegated based on their priority level.
• Upholds brand merchandising and presentation standards by ensuring the effective execution of operational activities and updates.
• Assists the management team with general supervision in the store in accordance with company policies and procedures, where applicable.

Job Duties

• Assists with training team members on store and company procedures and programs.
• Provides hands-on mentoring and teaches the "why" behind tasks, plans, and processes.
• Makes sure store key performance indicators are monitored and leads the team in driving sales, promotions, customer profiles, and basket value.
• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and customer shopping experience.
• Addresses customer service issues and escalates them to the management team.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
• Adheres to established policies and procedures related to inventory management, safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

• Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of the employee or others.
• Ability to read, write, comprehend, and speak English.
• Strong communication skills for interactions with customers and sales staff.
• Inspirational attitude and ability to create a motivating environment.
• Ability to train others effectively.
• Ability to effectively present information one-on-one and in small group situations to customers, vendors, and other employees of the organization.
• Ability to use and communicate effectively on Slack.
• Ability to use common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work between multiple TLE locations.
• Weekend availability, and availability 3-5 weekdays.

Education & Experience

• Minimum two years in a specialty retail and/or customer service role.
• Minimum one year in a supervisory or leadership role.