Retail Store Assistant Manager

We are seeking a professional and dynamic full-time Assistant Manager for our Lake Arrowhead, CA location. Applicants must be flexible to work varying schedules: holidays, nights, and/or weekends.

About the role

Award-winning Pendleton Ambassadors connect people to products that can enrich their lives and create memories for generations. The ideal candidate will have a curious, enthusiastic attitude and brand knowledge of the company’s values. They will also have superior training in our company's rich history and products to inspire excitement, loyalty, and positivity.

Responsibilities

• Deliver and expect compliance of all PWM required sales and operational policies and initiatives.
• Support the company expectation and lead by example to achieve sales and profitability through sales generation, customer service, expense control, visual presentation, and inventory management.
• Partner with store manager to develop business and marketing strategies to increase store sales and profitability.
• Provide leadership, training and development; retain strong sales teams, provide positive feedback and coaching, redirect, retrain and manage performance.
• Contributes to control expenses through promotional and pricing compliance, loss prevention, employee retention and following general store expense budgets.
• Consistent written and verbal communication with Store Manager and Area Manager and other departmental groups as needed regarding stores performance.
• Complies with all company policies and procedures and ensures store team is compliant.
• Other tasks as assigned.

Job Expectations

• Effective verbal and written communication skills.
• Support store manager in effectively planning, organizing, delegating, evaluating and providing feedback.
• Effective problem-solving skills.
• Mets deadlines when manager is not present.
• Understands and drives store statistical performance including, but not limited to, UPT, ADS, conversion within store.
• Proven ability to communicate effectively with store employees, management and customers.
• Excellent listening and writing skills.
• Strong leadership skills.
• Maintain calm and poised in stressful situations.
• Know when to partner for support.
• Solution-oriented, bringing challenges to a positive conclusion.
• Identify root causes, and partner with store manager to find solutions.

Qualifications

• 5 years retail sales and customer service experience including a minimum of 2 years store supervision
• 2 years of higher education or equivalent training preferred, not required
• Must practice effective verbal and written communication skills
• Must be self-motivated and able to work with minimal supervision

Benefits

• Generous employee discount (50% off products!)
• Competitive compensation with paid time off, benefits, and 401k company match (for eligible employees)
• A collaborative team environment where your ideas are valued
• Opportunities for professional growth and leadership development