Retail Staff Assistant (Team Lead)

Job Summary

AAP Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/Team Lead. The position offers a starting base compensation of $20.53 to $26.23 hourly, with potential for incentive pay. Store hours are Monday through Friday, 9 AM to 6 PM, Tuesday through Friday, 9 AM to 5 PM, and Saturday, 9 AM to 12 PM, with a 37.5-hour work week.

What We Offer

• Up to three weeks of paid time off during the first year
• Comprehensive benefits package including medical, dental, vision plans, 401(k) with company match, parental leave, paid holidays, and volunteer opportunities
• Continual learning reimbursement up to $5,250 per year
• Free AAA membership
• Company provided volunteer days

Responsibilities

• Enhance the customer experience and guide a team to success
• Perform key customer service and sales functions
• Serve as a mentor and leader, contributing to the daily operations and overall performance of the store
• Increase sales by up-selling and cross-selling AAA products such as new memberships, credit cards, and insurance referrals
• Help members plan domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and trip kits
• Handle overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
• Support the Retail Manager by leading associates and enhancing the store's success

Requirements

• At least 3 years of sales and customer service experience, with an ability to drive results and exceed expectations
• Previous experience in a lead or supervisory position is preferred
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
• Basic geography knowledge is beneficial
• Notary Public designation or willingness to obtain with 6 months of employment
• High school diploma or equivalent required

Qualifications

• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks of Paid parental leave
• 401(k) plan with company match up to 7%
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year

Equal Opportunity Employer

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.