Retail Ski Boot Fitter Winter '26 - '27

About the Role

Yellowstone Club’s Retail & Rental department is seeking a Retail Ski Boot Fitter for the upcoming Winter season (November – April). This role provides members and guests with an outstanding customized ski/snowboard boot fitting experience in a private residential community in Big Sky, Montana.

Responsibilities

• Deliver outstanding guest service, including greeting and acknowledging every member and guest, maintaining service standards, and demonstrating product knowledge.
• Guarantee total guest satisfaction, displaying hospitality and professionalism at all times.
• Handle member and guest questions, complaints, and issues while charging appropriate accounts for purchases.
• Answer inquiries via telephone, email, and mail, and provide a positive atmosphere in the retail shop.
• Perform all duties in accordance with Club policies, procedures, and service standards.
• Maintain departmental productivity, organization, punctuality, and consistency standards.
• Provide accurate and timely information about retail shop services and maximize sales performance.
• Demonstrate in-depth knowledge of merchandise and maintain a neat, organized, and stocked selling floor.
• Assist in inventory maintenance in the stockroom and on the selling floor.
• Execute register functions and ensure merchandise presentation meets Club standards.
• Custom mold liners, footbeds, and shells, and correct foot-related problems with extensive knowledge of the foot.
• Maintain a clean and neat appearance and communicate effectively with employees, supervisors, and management.
• Project a favorable image of Yellowstone Club to members and guests at all times.
• Work flexible hours, including evenings, weekends, and holidays, and perform additional duties as assigned.

Requirements

• High school diploma, GED, or vocational training.
• One to two years’ experience in customer service.
• Strong verbal/written communication, interpersonal, and analytical skills.
• Previous cash handling experience.
• Ability to interact positively with members, guests, co-workers, and management.
• Valid state driver’s license.
• Intermediate knowledge of Microsoft Office systems.
• Basic math and problem-solving abilities.

Preferred Qualifications

• Previous work experience in ski retail and boot fitting industry.

Work Environment

The role is primarily performed in a climate-controlled environment, but may require working outside in extreme heat, cold, rain, wind, snow, or inclement weather.

Physical Demands

• Occasionally required to walk, work with hands and arms, and lift up to 20 pounds.
• Frequently required to talk and hear.
• Constantly required to use vision for data analysis, computer work, and attention to detail.
• Constantly required to sit for extended periods and use hands and fingers to operate a computer.

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• Two employee ski days at Yellowstone Club each month.
• Discounted ski pass to Big Sky Resort or Bridger Bowl.
• 401k eligibility with bi-weekly match.
• Access to onsite fitness center 24/7.
• Discounted employee housing in Big Sky or Bozeman.
• Discounts to over 1000 retailers through ADP LifeMart.
• End-of-season employee appreciation day and retail sale.