Retail Shortage Control - Part Time

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. Your role directly impacts the store's security and the overall shopping experience for our customers.

About the role

As a Shortage Control Associate (SCA), you will exhibit command presence, knowledge of theft trends, and a positive impression of control at store entrances, exits, and high-risk areas to mitigate theft and create a safe and enjoyable shopping environment. You will engage with customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with every interaction. Your discipline, awareness, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

Responsibilities

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting to promote a sense of control and security
• Create a secure environment and reduce opportunities for theft
• Possess knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand and communicate the role you play in keeping your store and assets safe and secure
• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly
• Identify and report theft incidents and/or suspicious subjects to your Manager on Duty
• Build trust and respect among customers and associates through confidence, positive attitude, and expertise in store shortage reduction programs

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor the store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze, and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision-making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships
• Flexible schedule, including nights, weekends, and holidays as required

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan
• Part-time associates may be eligible for up to 4 hours of paid time off annually after one year of service
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• Variety of training and development opportunities

Pay

$13.00 per hour

Location: 15335 W 119th Street, Olathe, KS 66062. Position type: Regular Part-Time.