Retail Shortage Control - Part Time

About the role

As a Shortage Control Associate (SCA), you will contribute to a secure shopping environment while delivering exceptional customer service. Your role directly impacts the store's security and the overall shopping experience by mitigating theft and creating a safe, enjoyable atmosphere. You will engage with customers and associates in a manner consistent with company core values, providing confident, friendly, and energetic interactions.

Responsibilities

• Maintain a professional appearance at all times, adhering to designated dress standards, including radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting to promote security and control.
• Monitor the entrance for the entire duration of every shift to reduce opportunities for theft, shoplifting, and other dishonest activities.
• Build trust and respect among customers and associates through confidence, a positive attitude, and expertise in shortage reduction programs.
• Identify and report theft incidents or suspicious subjects to the Manager on Duty.
• Possess knowledge of top shortage areas and support theft reduction programs.
• Communicate theft prevention information during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates to ensure adherence to safety and security standards.
• Train associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address unsafe practices promptly.

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods while visually monitoring the store environment.
• Maintain confidentiality at all times.
• Ability to review, analyze, and comprehend business trends.
• Exhibit a positive demeanor, strong posture, and energetic greeting.
• Work in a fast-paced, high-pressure environment with disciplined decision-making and detailed focus.
• Excellent communication skills with customers and co-workers.
• Strong leadership skills to foster productive business relationships.
• Flexible schedule, including nights, weekends, and holidays as required.

Benefits

• Competitive wage.
• Flexible hours.
• Associate discount.
• Part-time associates, based on hours worked, may be eligible for medical coverage and a 401(k) plan.
• Up to 4 hours of paid time off annually after one year of service (for part-time associates).
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• Training and development opportunities to grow with the company.

Pay

Base Pay: $15.00 per hour.

Location: 86 Swansea Mall Drive, Swansea, MA 02777. Position Type: Regular Part-Time.