Retail Shortage Control - Part Time

Location: 517 Medford Center, Medford, OR 97504 – Store #01267

About the role

As a Shortage Control Associate (SCA), you will help create a secure shopping environment while delivering exceptional customer service. Your presence at store entrances, exits, and high-risk areas will mitigate theft and foster a safe, enjoyable experience for customers and associates. You’ll engage with customers and team members in a manner consistent with our company’s core values, providing confident, friendly, and energetic interactions.

Responsibilities

• Maintain a professional appearance at all times, adhering to designated dress standards, including radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting to promote a sense of control and security
• Monitor the entrance for the entire duration of every shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities
• Possess knowledge of top shortage areas and support programs aimed at theft reduction
• Communicate theft prevention information during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates to ensure adherence to safety and security standards
• Train associates on shortage reduction programs and processes
• Role-model safety as a top priority and address unsafe practices promptly
• Identify and report theft incidents or suspicious subjects to the Manager on Duty
• Maintain confidentiality and analyze business trends to support shortage control efforts

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred)
• Ability to stand and walk for extended periods while visually monitoring the store environment
• Strong communication skills with customers and co-workers
• Excellent leadership skills to foster productive business relationships
• Ability to work in a fast-paced, high-pressure environment with disciplined decision-making
• Positive demeanor, strong posture, and energetic greeting
• Flexible schedule, including nights, weekends, and holidays as required

Benefits

• Competitive wage: $15.55 per hour
• Flexible hours
• Associate discount
• Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package, including medical coverage and a 401(k) plan
• Up to 4 hours of paid time off annually after one year of service (for part-time associates)
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• Training and development opportunities to support career growth