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Jobs · Management · Pennsylvania

Retail Shift Lead (Full-Time)

Bethel Bakery · Bethel Park, PA · 1 wk ago
Management$15–$16.5/hrFull-time

About the role

Start as a Retail Shift Lead and follow a structured career path with pay increases as you build leadership, customer service, product knowledge, and bakery operations skills. You’ll receive hands-on training, coaching, and ongoing development while learning our storefront. Advancement to higher Lead levels is based on demonstrated proficiency and added responsibilities, with incremental pay increases at each step.

Responsibilities

  • Open and close the bakery and complete required security procedures.
  • Handle cash and operate the POS system accurately.
  • Provide friendly, prompt, and professional customer service.
  • Develop strong knowledge of products, pricing, packaging, and seasonal offerings.
  • Process customer purchases and orders.
  • Assign tasks and provide direction to Retail Associates during your shift.
  • Maintain well-stocked, clean, and appealing bakery displays.
  • Support daily storefront operations and communicate needs to management.
  • Help ensure company customer service, food safety, and operational standards are followed.

How You'll Grow

After completing required training and assessments for each role, you’ll receive a $0.50/hour pay increase. Once you demonstrate proficiency, you become eligible for consideration to advance to the next level. Advancement is based on your ability to learn and consistently perform the skills and responsibilities required at each level.

  • Customer Service Shift Lead: Additional $1.00/hour
    • Build on Retail Shift Lead experience with advanced customer service, product knowledge, order-processing, and Call Center skills.
    • Assist with more complex customer needs and support Retail Associates and Retail Shift Leads.
  • Senior Customer Service Shift Lead: Additional $1.00/hour
    • Continue developing into an experienced Lead with advanced Call Center training, complex customer orders and concerns, coordination between storefront and Call Center operations, and mentoring other Leads.

What We're Looking For

  • At least 1 year of retail or customer service experience.
  • Leadership or team-lead experience is a plus.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Dependable, organized, and willing to learn.
  • Comfortable taking on additional responsibilities as you progress through the Lead career path.

Schedule

  • Full-time, 40 hours/5 days per week.
  • Monday–Saturday schedule, with one weekday off.
  • Rotating 8-hour shifts (including opening and closing shifts).
  • Opening shifts begin at 6:30 a.m.; closing shifts end at 6:30 p.m.
  • No late-night shifts.
  • Closed Sundays and major holidays.
  • Must be available during busy holiday seasons.

Pay

  • Starting pay: $15.00–$16.50/hour, based on experience.
  • Incremental $0.50/hour increase upon completing training and assessments for each role.
  • Additional $1.00/hour when advancing to Customer Service Shift Lead.
  • Additional $1.00/hour when advancing to Senior Customer Service Shift Lead.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) with profit sharing.
  • Paid time off.
  • Short-term disability and life insurance.
  • Employee assistance program.
  • Bakery discounts.
  • Reward and referral bonuses.

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