Full-Time Retail Shift Leader

About the role

Goodwill of Central Iowa is seeking a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees.

Responsibilities

• Trains employees using various platforms including in-person, online, and written processes.
• Provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Aids in coaching and assigning work to the team to meet sales and production goals monthly, quarterly, and annually.
• Serves as a liaison between the Mission Services department and activities through the round-up program, promoting Mission activities and programs.
• Ensures excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Maintains production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Organizes and assigns work to team members, monitors new employee training progress, and maintains internal and external appearance standards.
• Performs other duties as assigned.

Requirements

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes.
• A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly.
• Tolerance for variations in work environment temperature.
• Ability to be stationary or mobile for long periods of time.

Qualifications

• Previous related full-time supervisory experience - softlines and hardlines preferred.
• Excellent customer service skills for daily employee and customer interactions.
• Effective communication skills to coach others.
• Efficient problem-solving abilities.
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect.

Skills

• Strong interpersonal and communication skills.
• Ability to operate cash registers, computers, wheeled carts, and clothing racks.
• Flexibility and adaptability to changing work environments.
• Excellent organizational and attention to detail skills.
• Basic proficiency in Microsoft Office Suite.
• Ability to work independently and under pressure.
• Ability to carry, lift, push or pull up to 40 pounds.
• Knowledge of Goodwill of Central Iowa’s values and mission.

Benefits

• Starting wage of $16.00/hour and an additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly bonus eligibility based on achievement of department goals!
• Annual merit increase eligibility based on individual job performance.
• Benefits eligibility on the first of the month following 60 days of hire, including medical, dental, vision insurance, retirement plan, PTO, and more!

Pay & Schedule

• Starting wage of $16.00/hour.
• Additional $1.00/hour on Saturday and Sunday shifts worked!
• No retail holiday season!
• Full-Time (40 hours/week).
• Shifts may be scheduled Monday - Saturday between the hours of 8 am and 10 pm and Sundays from 11 a.m. to 6 p.m.
• This position requires a flexible schedule to manage any shift across the department and support business needs.

Benefits

• Medical, dental, vision insurance.
• Retailer Retirement Plan.
• PTO.
• More!

Career Development Pathways

• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.