Retail Services Lead - ACF (36697)

Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than three weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, and more.

About the Tribe

The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 34,000 acres of Reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto Mountains. The Tribe owns and operates two 18-hole championship golf courses, three casinos, two world-class spas, and a fuel station.

Responsibilities

• Assist in the day-to-day operation and maintenance of the convenience store.
• Assist in the supervision of retail staff, including assigning duties.
• Ensure the bank is counted and balanced with the safe.
• Receive and process new merchandise.
• Maintain orderly and neat presentation of retail merchandise.
• Replenish and stock inventory.
• Perform opening and closing procedures for the retail shop.
• Monitor and report any operational issues to the Retail Manager.
• Assist and direct team members with assignments and duties.
• Provide excellent customer service to guests and internal clients.
• Comply with all applicable ACF System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

Supervisory Responsibilities

• Retail Clerk

Requirements

• High school diploma or G.E.D.
• 1 year of guest service experience and/or training or equivalent combination of education and experience.
• Ability to work with other departments and have excellent customer service skills.
• Must be able to communicate in English.

Working Conditions

• Must be able to stand, move, and work throughout the convenience store, Java Caliente, offices, and various areas of the properties, including walking up to 1½ miles and climbing stairs.
• Must be able to work in a cooler below 40 degrees.
• Must be able to work with moderate noise levels in the work environment.
• Must be able to grasp, bend, lift, and/or carry goods weighing a minimum of 25 lbs. on an intermittent basis.
• Must have sufficient dexterity to use office equipment, including computers, calculators, and multi-line telephones.

Benefits

• Rich medical and dental benefits.
• 401k plan with employer match.
• More than three weeks of paid time off per year for newly hired employees.
• Food and beverage discounts at our three casinos.
• Fuel discounts.
• Tuition and wellness reimbursement.