Retail Selling Support Associate - Womens Clothing, Southshore - Full Time

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, from innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

About the role

As a Macy’s Women's Clothing Selling Support colleague, you’ll help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you’ll create meaningful connections through genuine, engaging conversations. You’ll actively circulate the sales floor to understand each customer’s needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish.

Beyond delivering exceptional service, you’ll help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment. This role goes far beyond just being a cashier—here, the customer is at the heart of everything we do, every day, all day.

Responsibilities

• Engage customers with a warm welcome, make eye contact, and create friendly, personal conversations to build lasting relationships.
• Understand and communicate customer needs, offering tailored fashion advice and product knowledge.
• Share the benefits of Macy’s loyalty programs and guide customers through a seamless shopping experience.
• Maintain a shoppable sales floor by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
• Assist with fitting room and sales floor upkeep to ensure a clean, organized, and inviting environment.
• Support fulfillment tasks to keep the store running smoothly.
• Meet daily sales goals and acquire new customers by opening credit accounts and promoting loyalty benefits.
• Collaborate with teammates to foster a supportive, honest, and caring work environment.
• End each customer interaction with a sincere thank-you, often walking the package to the customer and using their name.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Comfortable reading and understanding employment policies and safety rules/procedures in English.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team.
• Comfortable using electronic devices, including handheld equipment, cash registers, and processing transactions.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• Part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth opportunities through continuous learning and leadership development.
• Colleague Resource Groups for community building and volunteer opportunities.