Retail Security Director

Position Summary

The Retail Security Director is responsible for overseeing daily security operations for a high-profile retail client location in Peabody, MA. This role ensures the delivery of high-quality security services, operational excellence, and a strong client partnership. The Director will lead all aspects of site operations including staffing, scheduling, training, compliance, and performance management. This position requires a hands-on leader with experience in retail management and/or security management, who can operate effectively in a fast-paced, customer-facing environment.

Key Responsibilities

• Operations & Service Delivery
  • Lead day-to-day security operations at the assigned retail location.
  • Ensure consistent delivery of professional security services that protect people, property, and assets.
  • Maintain compliance with company policies, client expectations, and regulatory requirements.
  • Monitor service delivery and proactively address operational gaps or risks.
• Leadership & Team Management
  • Oversee, coach, and develop a team of security personnel, including supervisors.
  • Manage scheduling, payroll, training, and performance management.
  • Lead hiring efforts, including recruiting, interviewing, onboarding, and retention of high-quality staff.
  • Conduct performance evaluations and provide ongoing coaching and development.
• Client Relations
  • Serve as the primary point of contact for the client, ensuring strong communication and service satisfaction.
  • Build and maintain trusted relationships through responsiveness and professionalism.
  • Address client concerns promptly and implement solutions to improve service delivery.
• Financial & Administrative Oversight
  • Ensure accurate and timely completion of payroll, scheduling, and reporting.
  • Manage staffing levels to meet contractual requirements while minimizing unbilled overtime.
  • Support operational and financial objectives through effective resource management.
• Compliance & Training
  • Ensure all personnel adhere to post orders, procedures, and company standards.
  • Coordinate and deliver site-specific and ongoing training.
  • Maintain accurate documentation including personnel records, compliance logs, and operational reports.
• Additional Responsibilities
  • Foster a positive work environment through communication, recognition, and employee engagement.
  • Resolve employee relations issues and maintain professionalism in conflict resolution.
  • Maintain uniforms, equipment, and overall account readiness.
  • Remain available for emergency response outside of regular business hours as needed.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or related field or equivalent experience.
• 2+ years of leadership experience in retail management, security management, or a related operational environment.
• Experience working in a retail, customer-facing, or high-traffic environment strongly preferred.
• Proven ability to manage teams, drive performance, and maintain client relationships.
• Experience with hiring, training, and employee development.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, payroll, and operational reporting preferred.

Core Competencies

• Leadership & Team Development
• Client Relationship Management
• Operational Excellence
• Accountability & Integrity
• Conflict Resolution
• Time & Priority Management
• Customer Focus
• Results-Driven Decision Making

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

This response is AI-generated, for reference only.