Director, Retail Security Operations

Job Summary

The Director, Retail Security Operations is responsible for building and leading Comcast's retail security operating model across a national retail footprint. The role provides direct oversight of security operations for approximately 390 company-owned retail locations and delivers governance, advisory support, standards alignment, escalation coordination, and risk visibility for approximately 300 branded partner stores operating under the Xfinity brand.

Responsibilities

• Lead the retail security operating model for company-owned stores while providing governance, advisory support, standards alignment, escalation coordination, and risk visibility for branded partner locations.
• Build and mature enterprise governance structures, operational processes, reporting frameworks, standards, and accountability models.
• Oversee key retail security programs, including guard force operations, cash logistics, alarm systems, video management, and asset protection technologies.
• Establish performance metrics, dashboards, scorecards, and executive reporting that provide visibility into security risks, loss trends, compliance, vendor performance, and operational effectiveness.
• Cook up cross-functional response and escalation for retail security incidents, operational risks, vendor issues, and emerging threats.
• Drive vendor performance through service-level expectations, scorecards, governance routines, and continuous improvement initiatives.
• Partner closely with Retail Operations, Supply Chain, Finance, Audit, regional teams, branded partner stakeholders, and business leaders to strengthen controls, improve store readiness, and reduce risk.
• Support investigative teams through operational coordination, reporting, and process enablement without assuming primary responsibility for investigations.
• Influence outcomes across a highly matrixed environment through partnership, governance, relationship management, and executive alignment rather than direct authority.
• Support branded partner locations through influence, advisory support, standards alignment, and relationship-led governance rather than direct operational control.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of progressive leadership experience in security operations, retail operations, loss prevention, physical security, operational risk, supply chain, or related fields.
• Proven ability to influence senior leaders and drive results in a highly matrixed organization.
• Strong background in vendor management, program governance, performance management, and executive reporting.
• Experience developing KPIs, dashboards, scorecards, and data-driven business recommendations.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications

• Experience within retail operations, physical security, loss prevention, investigations, asset protection, or related operational environments.
• Experience overseeing guard force, cash logistics, alarm, video management, or asset protection programs.
• Demonstrated success improving operational performance, compliance, vendor accountability, and risk management.
• Experience leading organizational change, process improvement, or operating model transformation initiatives.