Retail Sales Worker Lead - Delaware County (PA) Jail

About the role

The Retail Sales Lead Worker coordinates store operations, supporting and training utility workers and cashiers. They assign daily tasks to Sales Associates and General Utility Workers, ensuring preparations are completed in advance and the team delivers superior guest service. Retail Sales Lead Workers serve as role models, providing outstanding customer service and resolving guest situations. They maintain a professional and enthusiastic atmosphere, even in the absence of management.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to communicate daily tasks, VIP visits, safety topics, and other operational details.
• Act as a concierge resource for guests, providing knowledge about the surrounding area.
• Ensure all guests are greeted upon arrival.
• Train and develop Sales Associates and General Utility Workers to foster a customer service-focused team.
• Maintain smooth operations in the manager’s absence and handle customer relations issues effectively.
• Resolve customer complaints efficiently and professionally.
• Monitor inventory, noting out-of-stock items or shortages, and order merchandise to meet demand.
• Complete monthly safety inspections and file incident and injury reports as needed.
• Maintain store cleanliness and a pleasant atmosphere.
• Compile daily cash and sales data using Microsoft Excel and Point of Sale (POS) or Property Management System software.
• Lead nightly close-out procedures, balancing cash with daily sales.
• Perform nightly audits of cashier documentation.
• Assist management in scheduling employees within labor budgets and assigning work tasks.
• May assist with hiring General Utility Workers and Sales Associates.
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy and timely reporting.

Job duties may change or new ones may be assigned without formal notice to meet business commitments.

Requirements

• Previous retail experience preferred.
• Mathematical skills required for sales reports and audits.
• Must be of legal age to work with alcohol where applicable.
• Must provide proof of responsible alcohol training and certification where applicable.
• Flexible schedule, including rotational days off, weekends, and holidays.
• Fluency in the native language, both spoken and written.
• Computer literacy in MS Office programs.
• Ability to operate equipment such as photocopiers, vacuum cleaners, calculators, printers, telephones, computers, and Point of Sale (POS) systems.
• Must maintain a well-groomed appearance and high level of professionalism.

Physical Demands

• May involve lifting, bending, pushing, pulling, extended walking, and standing.
• May require wearing uniforms and/or Personal Protective Equipment (PPE).

About Aramark

Aramark serves millions of guests daily through food and facilities in 15 countries. Rooted in service and united by purpose, the company strives to do great things for employees, partners, communities, and the planet. Aramark believes in equal employment opportunity and does not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other legally protected characteristics.