Retail Sales Worker Lead - Clinton County Correctional Facility - PA

About the role

The Retail Sales Lead Worker coordinates store operations, supporting and training utility workers and cashiers. They assign daily work tasks to Sales Associates and General Utility Workers, ensuring all preparations are completed in advance and the team delivers superior guest service. Retail Sales Lead Workers serve as an example for the team, maintaining a professional and enthusiastic atmosphere even in the absence of management.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to communicate the day’s tasks, visiting VIPs, safety topics, and other operational details.
• Act as a concierge resource for guests, providing knowledge about the surrounding area.
• Ensure all guests are greeted upon arrival.
• Train Sales Associates and General Utility Workers to develop a customer service-focused team.
• Oversee smooth operations in the manager’s absence and handle customer relations issues effectively.
• Resolve customer complaints efficiently and professionally.
• Maintain inventory, noting out-of-stock items or shortages, and order merchandise to meet demand.
• Complete monthly safety inspections and file incident and injury reports as needed.
• Ensure store cleanliness and a pleasant atmosphere.
• Compile daily cash and sales data using Microsoft Excel and Point of Sales or Property Management System software.
• Lead nightly close-out procedures, balance cash with daily sales, and perform nightly audits of cashier documentation.
• Assist management in scheduling employees within labor budgets and assigning work tasks.
• May assist with hiring General Utility Workers and Sales Associates.
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy and timely reporting.

Job duties may change or new ones may be assigned without formal notice to meet business commitments.

Requirements

• Previous retail experience preferred.
• Mathematical skills required for sales reports and audits.
• Must be of legal age to work with alcohol where applicable.
• Must provide proof of responsible alcohol training and certification where applicable.
• Flexible schedule, including weekends, holidays, and rotational days off.
• Fluent in the native language, both spoken and written.
• Computer literate in MS Office programs.
• Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and Point of Sale (POS) System.
• Well-groomed with a high level of professionalism.

Physical Demands

• May involve lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

At Aramark, we believe every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests daily through food and facilities in 15 countries. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We focus on helping employees reach their full potential through professional growth and development.