Retail Sales Supervisor, Sandro/Maje, (Bloomingdale's, Garden City, NY )

About the role

As a Sales Supervisor, you’ll be at the forefront of creating outstanding client experiences while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.

You’ll reinforce our branded customer service experience and lead the team in executing sales and service initiatives, including educating customers about our products and helping them find the perfect selections. You will also play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store.

In addition to driving sales and customer loyalty, you’ll mentor and coach your sales team, fostering a positive and motivating work environment. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP.

Responsibilities

• Leadership & Team Development
  • Lead by example, setting the standard for clienteling and customer service.
  • Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
  • Foster a high-performing, motivated team culture.
• Client Experience & Sales
  • Build strong client relationships through personalized service and follow-ups.
  • Provide expert styling guidance to create an exceptional shopping experience.
  • Achieve personal sales targets while driving overall team performance.
• Store Operations & Presentation
  • Maintain selling floor standards to ensure a visually appealing and organized store.
  • Oversee product replenishment, keeping inventory aligned with demand.
  • Handle customer concerns professionally, turning challenges into positive experiences.
• Operational Excellence
  • Support back-of-house processes, including cash handling and KPI tracking.
  • Assist with opening/closing procedures to ensure smooth daily operations.
  • Drive sales and KPI success by fostering a results-driven environment.

Requirements

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.
• A strong communicator—friendly, outgoing, and persuasive.
• Social media savvy (a plus, but not required).
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Benefits

• Competitive base hourly pay, individual commission, and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Comprehensive health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off (vacation, sick time, holidays) plus paid parental leave and pet benefits.
• Employee Assistance Program (EAP) with personalized guidance, expert care, and mental health support.
• MAVEN Family Planning for additional support for family planning and wellness.
• Extensive product knowledge training, industry insights, and participation in our Retail Stylist Program.
• Mentorship and professional development support.

Pay

NYC Compensation Range: $21.50—$24 USD per hour.