Retail Sales Supervisor, Sandro/Maje at Bloomingdale's SoHo

About the role

As a Sales Supervisor at SMCP (Sandro & Maje), you'll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence.

Responsibilities

• Lead by example, setting the standard for clienteling and customer service.
• Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.
• Foster a high-performing, motivated team culture.
• Build strong client relationships through personalized service and follow-ups.
• Provide expert styling guidance to create an exceptional shopping experience.
• Achieve personal sales targets while driving overall team performance.
• Maintain selling floor standards to ensure a visually appealing and organized store.
• Oversee product replenishment, keeping inventory aligned with demand.
• Handle customer concerns professionally, turning challenges into positive experiences.
• Support back-of-house processes, including cash handling and KPI tracking.
• Assist with opening/closing procedures to ensure smooth daily operations.
• Drive sales and KPI success by fostering a results-driven environment.

Requirements

• 1–2 years of sales or service experience, preferably with some supervisory background.
• Passionate about fashion, with a keen eye for Parisian chic and luxury retail.
• A natural leader—confident, inspiring, and eager to mentor others.
• A strong communicator—friendly, outgoing, and persuasive.
• Social media savvy (a plus, but not required).
• Adaptable and flexible with scheduling to meet business needs.
• Ambitious and driven, with a desire to grow into an Assistant Store Manager role.
• Flexible availability, including evenings, weekends, and holidays, is required.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation (required).

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite.
• Knowledge of retail operations and customer service best practices.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount and seasonal wardrobe offering.
• Cell phone contribution.
• Comprehensive health, dental, life insurance, and disability coverage.
• Employer-matched 401(k).
• Paid time off (vacation, sick time, holidays).
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP).
• MAVEN Family Planning.

Pay

Nyc Compensation Range: $23.50—$27 USD

Schedule

Flexible availability, including evenings, weekends, and holidays, is required.