Retail Sales Sr. Specialist

About the role

The Senior Specialist of Sales & Retail Engagement drives store performance and delivers exceptional customer experiences. Reporting to the Department Manager, you'll lead teams, coach associates, and champion product expertise.

Responsibilities

• Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
• Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations.
• Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.
• Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. Flex where needed to support customers, teammates, store needs, and peak business periods.

Requirements

• Leadership & Coaching Experience: 2–4 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
• Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
• Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
• Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
• Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
• Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
• Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs.

Additional Physical and Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards and must adhere to all safety protocols.

Competitive Pay

Earn competitive compensation with regular opportunities for performance-based increases.

Career Growth

Access professional development and advancement opportunities to help you grow with us.

Health Benefits from Day One

Medical, dental, and vision insurance coverage starts on your first day.

Time to Recharge

Start accruing paid time off immediately because work-life balance matters.

401(k) with Company Match

We’ll match up to 4% to help you plan for your future.

Tuition Reimbursement

Eligible after 6 months of employment learn, grow, and get support along the way.

Wayfair Employee Discount

Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.

Parental Leave Options

Choose from paid and unpaid leave plans to support your growing family.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.