Retail Sales Representative – Rocky Mountains

About the role

The Retail Sales Representative – Rocky Mountains will be responsible for calling on and coordinating sales efforts in select big box home improvement retail stores within an assigned territory. The primary purpose of this role is to achieve sales goals through store level relationship development, dedicated onsite support and training, and outstanding customer service.

Responsibilities

• Maintain a high energy/high caliber working knowledge of the FBP portfolio of products.
• Meet or exceed sales and budget goals on a monthly basis.
• Conduct 3-5 store visits per day dependent on territory size/geography.
• Conduct effective training sessions for store associates in areas such as product knowledge and selling, technical information, installation, and order placement.
• Know and support all company merchandise presentation policies and ensure the integrity of the FBP brand is upheld and consistent across store locations.
• Execute in-store merchandising of our products to ensure attractive sales floor displays, full down-stocking of products from overhead, and accurate signage and plan-o-gram layouts.
• Connect with targeted stores beyond core geographic territory via phone to drive additional sales.
• Direct stores to Fortress authorized Retail/eCom distributor partners to facilitate sales.
• Train distributor sales personnel on our products to amplify and extend Fortress brand sales/leadership in the categories we compete in.
• Analyze store sales and inventory to ensure best overall product mix and levels are maintained. Seek opportunities for additional product representation.
• Foster and maintain strong relationships with all levels of store management as well as in-aisle and pro desk associates at each location.
• Respond to inquiries and resolve customer issues regarding orders, shipments, products, installation, pricing, and products.
• Communicate any variations or schedule delays in customer orders in a timely manner. Collaborate with cross-functional teams to expedite orders as needed.
• Act as the liaison between the customer and the company by addressing customer issues and solving customer problems in a professional and empathetic manner.
• As the market expert, conduct and report competitive market analysis, competitive intelligence, and other sales-related information for the territory.
• Complete and submit a Weekly Sales Activity Report.
• Provide accurate and timely updates to CRM system.
• Perform all other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field
• Minimum of 1-2 years of practical customer service, inside sales, or small local outside sales experience
• Experience in the construction, home improvement, or building products industry preferred
• Ability to pro-actively develop and execute solutions that satisfy the needs of the customer and the business
• Strong written and verbal communication skills
• Excellent interpersonal and customer interfacing abilities with drive to positively influence others
• Willingness and ability to structure productive activity plans from a home office environment with little to no supervision
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• CRM experience a plus
• Up to 60% overnight travel required
• Bilingual – English/Spanish a plus