Retail Sales Manager (Charlotte, NC)
About the role
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand loyalty for our over 60,000 clients globally. With over 2,000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.
The Retail Store Manager is responsible for overseeing all aspects of store operations, including sales performance, customer service, employee management, inventory control, and financial results for retail stores located on our corporate client campuses. This role ensures the store operates efficiently, meets business objectives, and delivers exceptional customer experience while maintaining company standards and policies.
We are looking for a Retail Store Manager to oversee operations at our branded merchandise store located within our client corporate campus in Charlotte, NC. Our ideal Store Manager has excellent customer service skills, a winning attitude, and an expectation of success. They are enthusiastic, responsive, upbeat, confident, self-motivated, organized, and focused on customer satisfaction. They are responsible for managing the retail store and will oversee one Retail Sales Associate.
Responsibilities
Store Operations
- Manage the daily operations of the retail store
- Ensure compliance with company policies, procedures, and safety standards
- Maintain store appearance, merchandising standards, and overall store environment
- Oversee opening and closing procedures
- Drive sales growth and achieve revenue targets
- Monitor and analyze key performance indicators (KPIs)
- Execute promotional campaigns and marketing initiatives
- Apply knowledge of visual merchandising principles and retail presentation standards
Team Leadership
- Recruit, hire, train, and develop store associates
- Create employee schedules and manage labor costs
- Conduct performance evaluations and provide coaching and feedback
- Foster a positive, high-performance culture focused on customer service and results
Customer Experience
- Ensure exceptional customer service standards are consistently met
- Resolve escalated customer concerns and issues
- Monitor customer feedback and implement improvement initiatives
- Observe, assess, and respond to customer and operational needs throughout each shift
Inventory & Merchandising
- Manage inventory levels and stock replenishment
- Ensure accurate inventory counts and loss prevention practices
- Coordinate product displays and merchandising activities
- Regularly lift, unpack, move, organize, and stock merchandise
Requirements
- 3+ years of retail management experience
- Proven success in achieving sales goals and managing teams
- Strong knowledge of retail operations, merchandising, and inventory management
- Proficiency with point-of-sale (POS) systems and Microsoft Office applications
- Ability to communicate effectively in person, by phone, and through email and other electronic communication platforms
Required Skills
- Leadership and team development
- Sales and business management
- Customer service excellence
- Problem-solving and decision-making
- Communication and interpersonal skills
- Time management and organization
- Conflict resolution
Pay
The estimated hourly range for this position is between $25.00 – $30.00 an hour. Compensation decisions are influenced by various factors including the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
- Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)