Retail-Sales Manager

Major Activities

• Aid the Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends and early mornings

Other Duties As Assigned

Additional responsibilities may include assisting with special projects, managing inventory, and participating in store-wide initiatives.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours vary based on store needs and may include evenings, weekends, and early mornings.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible Spending Accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Equal Opportunity Employer

The Michaels Companies, Inc. is an equal opportunity employer committed to a diverse workforce.