Retail Sales Manager

Roles And Responsibilities

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Recommend and sell tires, services, and accessories that align with customer requirements and store sales goals.
• Manage sales transactions across retail, wholesale, and national accounts accurately and efficiently.
• Oversee shop workflow to balance service sales with available staff, equipment, and time.
• Track inventory levels, assist with tire stocking, and maintain organized and attractive point-of-sale displays.
• Perform daily opening and closing duties, including safe handling of deposits and basic shop support tasks such as occasional tire mounting and balancing.
• Lead by example to promote a clean, organized, and customer-friendly showroom and service environment.
• Demonstrate strong multitasking abilities to manage customer interactions, sales activity, and operational priorities simultaneously.
• Apply automotive product knowledge to assist customers with tire selection, alignment needs, and general vehicle maintenance recommendations.

Success Factors

• A strong belief in safety- Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast paced/high volume environment.
• Excellent verbal and written communication skills.
• A high level of time management, accountability, and prioritization skills.
• Absolutely required to be organized, problem solve and be solution oriented.
• Self-motivated, goal- oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly-customer centric and master relationship builder.
• Demonstrates motivation to meet and exceed sales goals while promoting company products and services.
• Efficiently manages customer service, sales, and workflow coordination in a fast-paced environment.
• Work Environment Fast-paced automotive service environment. Frequent exposure to varying temperatures due to the nature of the work and shop conditions. Extended periods of standing, bending, and lifting tires or equipment. Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.

Experience And Education

• Minimum of 1 year of experience in retail sales management.
• Automotive repair industry experience is preferred.
• Valid Drivers’ License Required.