Retail Sales Manager (Assistant Store Manager)

About the role

The Retail Sales Manager (Assistant Store Manager) is responsible for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. This includes overseeing customer and donor interactions, ensuring store performance meets financial targets, and leading the team in achieving these goals.

Responsibilities

• Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor.
• Upholds company standards throughout all customer and donor areas of the store, remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation.
• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work, understands company objectives, local market potential, and analyzes and acts on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Led the generation of new Super Savers Club membership.
• Prioritizes and directs team member activity.
• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
• Plans staffing needs and coordinates recruitment, selection, and training.
• Interacts, trains, coaches, and counsels the supervisors and team members.
• Provides recognition and candid feedback. Addresses complaints and solves issues.
• Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
• Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.
• Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand.
• Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met.
• Sets the pace of work, informs team members of operating plan targets and progress against targets.
• Makes sure sales, items sold and operations labor hours are regularly monitored throughout each shift to ensure efficiency targets are met and determines the need to increase, decrease or reassign staffing.
• Identifies sub-standard departments &/or categories and takes action for resolution.
• Determines appropriate space-to-sales for departments and categories using the CatMax tool and adjusts linear footage accordingly, in conjunction with the Store Manager, to maximize sales.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Leverages Voice of Customer Program to improve customer / donor satisfaction.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
• Implements the set-up of sales and marketing promotions & programs.
• Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).
• Partners with Store Manager on safety issues and solutions.
• Reports via Interview Entry platform where appropriate.
• Protects company assets and information by ensuring their safe handling, security and integrity.
• Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.

Requirements

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Qualifications

• High School diploma: Post-secondary degree/diploma preferred.
• Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.
• Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position).

Skills

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Benefits

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.
• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Diabetes management coaching, and on demand care options.
• 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• Range of mental health services to assist you in managing daily life.

Pay

During the initial job training period, the position will be non-exempt hourly with the following pay range: $19.74 to $28.34 (Based on a 45-hour work week).

Schedule

The Retail Sales Manager (Assistant Store Manager) works shifts that may include evenings, weekends, and holidays.