Retail Sales Leader

Job Function / Summary

The Retail Sales Leader coaches, directs, and motivates the front-line team for a geographical area within a region to achieve agreed upon sales and service targets.

Essential Duties & Responsibilities

• Organize, develop, train, and coach front-line sales team to ensure they are motivated and trained to meet all sales and service targets.
• Weekly monitor performance to plan using the sales management process as outlined by Retail LOB.
• Activities include but not limited to:
• Weekly Impact Calls
• Call Labs to assist with outbound calling skills
• Weekly loan pipeline call with bankers
• Investment calls with bankers and FAs
• Review needs assessments to ensure needs-based selling
• Review 2X2X2 process at each branch to ensure successful on-boarding and Hancock Hospitality guidelines are in place
• Monitor the sales performance of competitors in local market to ensure bank remains in a competitive position
• Work with business partners such as Wealth, Wholesale, Investment, Mortgage and Small Business to ensure assigned referral and sales targets are achieved
• Monitor CSP results and comments to ensure a consistent superior customer experience delivered within market area
• Model leadership effectiveness by sharing best practices and recognition of team members on a weekly basis
• Hold self and team accountable for execution of the sales and service process as outlined by Retail LOB to ensure sales and service objectives are achieved
• Participate in local community events to foster brand awareness and service to our markets in which we operate
• Adhere to quarterly/annual expense budget in controllable line items such as FTE, salary dollar, controllable losses, and other controllable expense line items as outlined by Retail LOB
• Reinforce our vision, mission, and strategy through words and actions to support Hancock Holding Company’s business goals
• Hold and document monthly coaching performance discussions with direct reports covering sales, service, and operations
• Hold self and team accountable for demonstrating high ethical standards in accordance with Hancock Holding Company’s core values

Supervisory Responsibilities

Manages employees in the Retail Department; is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.

Minimum Required Education, Experience & Knowledge

• Bachelor’s Degree desired – equivalent experience is acceptable
• Minimum 8-10 years Branch/Retail experience required
• Minimum 5 years of sales experience in Retail/Branch Banking with a minimum 5 years managing teams
• Financial statements, financial analysis, and business strategies
• Planning, administration and overall direction of staff