Retail Sales Lead, Fabletics (The Gardens - Palm Beach, FL)

Fabletics Retail is seeking a Full-Time Sales Lead for our store at The Gardens in Palm Beach, FL. This role focuses on delivering an exceptional retail customer experience while supporting sales and operations. You’ll work with cutting-edge technology to enable seamless shopping between our website and retail stores, collaborating with the Store Manager, supervisors, and a team of associates to help customers live their passion.

About the role

As a self-motivated and highly energetic individual, you’ll engage the public, drive customer engagement, and contribute to a tight-knit team working toward aggressive business goals. This position reports directly to the Store Manager.

Responsibilities

• Embody our culture and values while providing customers with insights on how to live their passion.
• Actively engage customers by sharing knowledge about product fabrics, features, fit, and function.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback on the Customer Experience Playbook and performance expectations (e.g., Customer Engagement, Omnicart, Member Chat).
• Collaborate with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to enhance the overall customer experience.
• Maintain store-merchandising guidelines to improve the shopping experience and add value to the customer journey.
• Provide and nurture feedback to the Store Manager to continuously improve business operations.
• Strive for excellence in meeting store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to customers and team members.
• Maintain personal sales targets and achieve sales goals.
• Uphold all safety and security standards, identifying and communicating potential issues.
• Assist with unpacking inventory boxes, which may weigh 10-30 lbs.

Requirements

• Minimum of 1 year of work experience in a retail environment; prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, Pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners both inside and outside the store.
• Experience working with large teams.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• Comfort with ambiguity and the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and POS systems.
• Self-motivated with strong communication skills and the ability to bring out the best in others.
• Ability to multitask, set priorities, and work well under pressure.
• Flexibility in work hours, including evenings, weekends, and national holidays.
• Physical demands include constant moving, talking, hearing, reaching, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Must be at least 18 years of age.

About TechStyleOS

TechStyleOS is the globally integrated operations and services provider behind leading online fashion brands such as Fabletics, Savage X Fenty, JustFab, ShoeDazzle, and FabKids. With capabilities spanning technology, data science, supply chain management, fulfillment, and customer service, we help brands launch, scale, and grow across product categories and geographically. Our proprietary, end-to-end tech platform powers predictive analytics, data-driven marketing, and attribution, enabling unrivaled personalization, value, and customer satisfaction in the fashion industry.