Retail Sales Lead

About the role

You'll earn $16.50/hour (Base of $16.50 plus bonus of $4.00+ per hour) while working on your skills in developing other future leaders. You will model and drive a WOW Customer Experience-focused selling culture, and provide consistent leadership and support to achieve or exceed sales and profitability goals.

Responsibilities

• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high-performance customer-team through consistent coaching, training and recognition
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Avoid and resolve employee issues and/or concerns with appropriate partnership
• Organize, plan, and execute all visual merchandising in store with partnership of entire management team
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
• Validate and ensure execution of all omni-channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Conduct quality reviews (QRs)
• Conduct new hire training for all Fit Experts including "Perfect Fit Finder"
• Prepare and conduct thorough team meetings specifically highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager
• Other essential duties may be assigned from time to time

Requirements

• High school diploma or equivalent required
• Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience
• Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred

Qualifications

• Leadership skills including Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
• Effective interpersonal communication skills in both verbal and written format
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities