Retail Sales Lead

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

About the role

We are in search of a part-time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great in-store experience. The position reports to and receives functional guidance from the Store Manager.

Responsibilities

• Supervise the sales floor of POP MART employees, setting expectations, goals, and motivating the team
• Act as the leader on duty in the store when the Store Manager/Assistant Store Manager are not present, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Lead the store to meet standards that reflect the company’s brand image, values, and culture
• Serve as a subject matter expert on POP MART’s core business information, including characters, products, and company history
• Support company marketing events such as in-store events, pop-up events, conventions, and new store openings
• Support the RoboShop business as needed and follow up with in-store RoboShop employees and business partners
• Improve sales performance and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends
• Drive sales of company key products such as Blind Boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, and holidays
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls (for stores with higher volume)
• Installation of marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Re-merchandise the sales floor based on product sell-through or slow-moving product, making strategic decisions that align with business needs
• Work closely with Inventory ASM to determine back-of-house and warehouse inventory levels
• Responsible for back-of-house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing

Requirements

• Retail industry knowledge, skills, and abilities
• Confident and comfortable engaging customers to deliver a great customer experience
• More than 1 year of store retail experience; supervisor or leader experience preferred
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Skills

• Flexibility while working in a dynamic environment and ability to effectively prioritize multiple tasks
• Enjoyment of learning new things and assisting customers
• Contribution to a strong team culture in the store