Retail Sales Lead

Supports the Store Management Team by promoting operational excellence, delivering exceptional customer service, and guiding team members in daily tasks and priorities. Acts as a knowledgeable in-store resource, applying automotive parts identification skills to assist customers with complex product questions, compatibility issues, and system-level concerns. Provides hands-on training and technical mentorship to team members to strengthen overall product knowledge and customer-service capability. May serve in a supervisor-support role with advanced responsibilities.

Responsibilities

• Uphold all safety standards, store policies, and customer-experience expectations while maintaining a positive, respectful, and solutions-focused demeanor.
• Ensure presence during high-traffic periods—such as weekends, sales events, and other peak times—to support both customers and the team.

Safety and Environmental

• Demonstrate and reinforce a work environment where safety is the primary consideration in all operations.
• Verify team members comply with all Company and legal safety and environmental standards.
• May oversee staff training and certification in safety and environmental compliance areas under management direction.
• Ensure the assigned area maintains cleanliness and organization, promoting a safe and environmentally secure environment.
• Wear assigned PPE correctly and consistently whenever required.

Team Lead and Development

• Model effective teamwork by providing proactive feedback, encouraging open dialogue, demonstrating integrity, and adhering to all Company policies and procedures.
• Set clear expectations, provide on-the-job training through continuous feedback, and inform team members of changes in procedures or standards.
• Communicate Company policies to team members and ensure consistent adherence across the team.
• Inspire team members toward goal achievement and cultivate an enthusiastic, solutions-oriented team attitude with supervisory support.
• Build and maintain advanced parts-identification knowledge by proactively studying product guides, system lookups, and in-store inventory resources.
• Provide hands-on mentorship to team members by demonstrating effective parts-identification techniques and modeling how to resolve complex product or compatibility questions.
• Lead ongoing training efforts—both formal and on-the-job—to increase team members’ confidence and accuracy in identifying parts, interpreting product data, and navigating lookup systems.
• Provide feedback on individual and team skill gaps related to parts identification and collaborate with supervisors to ensure additional training or coaching.
• Reinforce learning by offering real-time feedback during daily tasks and encouraging continuous improvement in product knowledge.

Operations & Compliance

• Identify barriers to success, actively problem-solve, and collaborate with supervisors to adjust hourly and daily action plans to align store activities with goals.
• Establish clear performance objectives each shift, delegate tasks as needed, and communicate variances to supervisors for timely corrective action.
• Address employee relations situations and customer concerns, enforce policies, and assist with requests; de-escalate conflicts and escalate matters as appropriate.
• Assist supervisors with sales or production reports as needed.
• Ensure safeguarding of all Company assets and maintain compliance with applicable laws and regulations.
• Validate customer receipts, perform cash verification, and complete accurate register countdowns to ensure compliance with cash-handling procedures.
• Support store operations by completing housekeeping, janitorial, and other assigned duties (e.g., cleaning tires, carrying batteries, mopping floors).
• When assigned advanced responsibilities, may include key-carrying duties, overseeing store opening/closing procedures, assisting with Management Operating System data entry, or participating in store action plan development.

Job Conditions

Works in both indoor and outdoor environments within an auto salvage yard setting, with exposure to varying weather conditions, dust, automotive fluids, and noise from machinery and customer activity. Requires a variable schedule including weekends, holidays, and peak sale days, along with adherence to safety protocols and proper use of personal protective equipment (PPE).

Requirements

• Experience supporting customers directly and guiding less-experienced team members.
• Experience handling customer payments across multiple payment methods.
• Proficiency in Microsoft Office Suite and email applications.
• Ability to work a flexible retail schedule—including weekends, holidays, occasional overtime—and support nearby store locations as assigned.
• Ability to read, write, and communicate clearly and professionally in English.

Preferred Qualifications

• Bilingual proficiency in Spanish.
• Familiarity with automotive parts, including recognizing common components and understanding basic product information.

Physical Requirements

Requires regular standing, walking, bending, stretching, and lifting up to 40 pounds to perform customer care, product relocation, and facility maintenance functions. Manual dexterity is essential for handling tools, performing housekeeping duties, and completing assigned tasks. Sufficient vision and the ability to remain on your feet for the entire work shift are necessary to perform all job functions safely and effectively.

Benefits

• Medical, dental, and vision plans for you and your dependents.
• 401k with company match.
• Paid time off starting with your first check.