Retail Sales Lead

About the role

You'll earn $22.50/hour (Base of $18.50 plus bonus of $4.00+ per hour) while working on your skills in developing other future leaders. You will model and drive a WOW Customer Experience-focused selling culture, and provide consistent leadership and support to achieve or exceed sales and profitability goals.

Responsibilities

• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high-performance customer-team through consistent coaching, training, and recognition
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Avoid and resolve employee issues and/or concerns with appropriate partnership
• Organize, plan, and execute all visual merchandising in store with partnership of entire management team
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
• Validate and ensure execution of all omni-channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Aid store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Consistently coach and role model the selling behaviors that support the WOW Experience and the “100% Commitments”
• Available and flexible to scheduling of the needs of the business including irregular hours and evenings and weekends
• Consistently conduct Quality Reviews (QR’s)
• Prepare and conduct thorough team meetings specifically highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager
• Other essential duties may be assigned from time to time

Requirements

High school diploma or equivalent required. Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience.

Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.

Qualifications

• Leadership skills including Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
• Effective interpersonal communication skills in both verbal and written format
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Skills

Highly skilled in developing other future leaders, modeling and driving a WOW Customer Experience-focused selling culture, providing consistent leadership and support to achieve or exceed sales and profitability goals, creating a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results, assessing and analyzing business trends utilizing all available reporting to problem solve business opportunities and take appropriate action, validating and ensuring execution of all omni-channel initiatives, validating and ensuring execution of all customer loyalty initiatives and activities, aiding store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business, addressing and resolving employee issues and/or concerns with appropriate partnership, supporting and maintaining strong inventory management and data integrity routines, supporting and maintaining strong operational execution and compliance activities, supporting and maintaining a safe work environment through ongoing safety training, consistently coaching and role modeling the selling behaviors that support the WOW Experience and the “100% Commitments”, available and flexible to scheduling of the needs of the business including irregular hours and evenings and weekends, consistently conducting Quality Reviews (QR’s), preparing and conducting thorough team meetings specifically highlighting retail initiatives and areas of focus, effectively opening and closing the store, and leading the sales floor in absence of the Store Manager, other essential duties may be assigned from time to time

Benefits

Competitive pay plus bonus potential

Out of this world training to grow your career

Contribute to an OUTSTANDING team as you drive in store sales

Be the envy of your friends with discounts on ALL the latest gear and footwear

Enjoy free running and walking events

Take pride in merchandising, and maintaining an immaculate workplace

Pay

USD $18.50/Hr.

USD $22.50/Hr.