Retail Sales Keyholder - FT

Responsibilities

• Sales & Client Generation
• Build strong personalized customer engagement through consistent follow through and relationship building
• Provide customized virtual and in-person styling services within Cuyana customer segmentations
• Maintain and build a book of client business through various outreach methods
• Provide a premier customer experience at all times
• Reach and exceed individual and store sales targets and KPIs
• Expert on product and brand knowledge
• Proactive in outreach to customers regarding new product launches and brand information
• Operations
• Complete all store transactions - purchases, returns, exchanges
• Process and receive stock transfers
• Organize, maintain, and clean the store and stockroom
• Mercandise the sales floor with direction from manager and product team
• Open and close store and follow all processes and procedures when Store Manager is not on duty
• Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

Requirements

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus
• Connection to Cuyana's Fewer, Better philosophy
• Team player who thrives in fast paced environments
• Professional attitude and customer service focused
• Dependable with all store responsibilities
• Flexible, adaptable, and willing to jump in and help
• Strong leadership, organization, written and verbal communication skills
• Capable of handling difficult customer conversations
• Technology savvy
• Able to bend, reach, lift, climb ladders, and move product; Able to carry 25 - 30 lbs

Qualifications

• A connection to our values
• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Skills

• Self-motivated team player
• Exceptional customer service
• Product and brand knowledge
• Outreach and relationship building
• Customer experience management
• Leadership and organizational skills
• Communication and problem-solving abilities
• Handling difficult customer interactions
• Technology proficiency

Benefits

• Medical, dental, vision, life, disability
• Vacation, sick, and holiday pay
• Commuter benefit
• 401k
• Bonus
• Productive incentives
• Generous employee discount

Pay

$22-26/hr commensurate with experience

Schedule

Flexible work schedule - open availability for weekends, evenings, events, holidays